Pre/Post Optional Sessions

Sessions listed on this page are optional and may take place prior to or after the official convention dates.

Each session below requires a separate registration and/or additional fees. If fees apply, they will be billed to your property statement at the end of Convention. Please read each session description for details.

By registering for these optional workshops, it does not register you for the 2022 Annual Convention. Please click here to register.

Certified Hospitality Administrator (CHA) Review
Date: Thursday, Oct. 27
Time: 8 am - 5 pm
Cost: $149
GM Points: No Points Offered

Attendees are required to be registered and approved to take their exam through the Educational Institute prior to attending this review.

Please Note: This session consists of ONLY the CHA review, NOT the test. Separate registration and application are required to take the exam.

Best Western’s Education & Training team is pleased to partner with the American Hotel and Lodging Educational Institute to deliver the Certified Hospitality Administrator (CHA) review. Back by popular demand, this comprehensive review session helps you prepare for the CHA exam. The CHA is the most prestigious certification available to a hotel general manager and hospitality executive. Globally recognized, this highly respected professional credential validates advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary. Achieving the CHA certification announces that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols.

Includes: Continental Breakfast, lunch buffet, beverages, and snacks throughout the day.

Cancellation Policy: $79 per person 2-7 days before class, $129 per person no-show, billed to property's monthly statement.

Questions? Please contact Travis Smith at 480.390.7544 or travis.smith@bestwestern.com.

Voting Member Orientation
Date: Thursday, Oct. 27
Time: 8 am - 5 pm
Cost: $499
GM Points: No Points Offered

During this 1-day session you will be immersed in all things Best Western. Not only will you have the opportunity meet with key staff and departments, you will gain a better understanding of the benefits and obligations of being a Best Western member. You’ll also be able to closely network with other Best Western members. This session fulfills the Voting Member Orientation requirement outlined in Best Western’s Rules & Regulations

Includes: Hot breakfast, lunch buffet, beverages, and snacks throughout the day.

Cancellation: $250 per person 2-7 days before class, $500 per person no-show, billed to property's monthly statement.

Questions? Please contact the Education & Training Department at BWTrainers@bestwestern.com

Because We Care
Date: Thursday, Oct. 27
Time: 8 am - 5 pm
Cost: $0.00
GM Points: 1 point

Be one of the first to experience our new Because We Care service culture workshop. Since I Care was initially introduced 10 years ago our Best Western guests and employees have evolved—and so has Best Western as a brand.

Now, Best Western is introducing Because We Care, which takes everything learned from these previous initiatives and builds upon them to create a cohesive service and experience model to help us achieve our vision to Lead the Industry in Superior Customer Care.

Because We Care inspires and motivates actual behavior change driven by the new service standards set forth in Because We Care. It defines the service and experience model that shapes how Best Western delivers on this vision.

Learn about the four pillars of Because We Care:

Put People First
Embody the Caring Spirit
Commit to Excellence
Take Ownership

Includes: Hot breakfast, beverages, and snacks throughout the day.

Questions? Please contact the Education & Training Department at BWTrainers@bestwestern.com

Revenue Management Without Numbers
Date: Thursday, Oct. 27
Time: 1 pm - 5 pm
Cost: $149.00
GM Points: 0.5 point

For those who aren’t “numbers people”, this half day workshop will break down Revenue Management concepts into words and pictures instead of the array of numbers that are generally seen on traditional reports. And while numbers will be discussed at a minimum, the goal of this workshop is to learn how to tell a story with numbers and to utilize that story to further hone your revenue management strategy. A few interactive case studies will be peppered throughout the workshop in which you will compete against your peers for a grand prize.

Includes: Beverages and snacks throughout the day.

Cancellation Policy: $79 per person 2-7 days before class, $129 per person no-show, billed to property's monthly statement.

Questions? Please contact our Revenue Management Trainer, Mark Gosiewski, at mark.gosiewski@bestwestern.com.

Certified Hospitality Administrator(CHA)Exam
Date: Friday, Oct. 28
Time: 8 am - Noon
Cost: $0.00
GM Points: No Points Offered

Register for the proctored Certified Hospitality Administrator (CHA) Exam. Achieving the CHA certification announces to the world that you have a place amongst the best in your profession. Participation in the CHA review session the day prior is highly recommended; separate registration required.
Please note, you must complete the following steps before taking this exam:

Submit a CHA application by Sept. 30, 2022 to the Educational Institute at www.ahlei.org/BW. Use coupon code BESTWESTERN to get a 33% discount.
Pay $469.00 to Educational Institute for Exam Advance Registration Required through BWIU

Includes: Continental Breakfast, and beverages throughout the session.

Questions? Please contact Travis Smith at 480.390.7544 or travis.smith@bestwestern.com.

Leadership: A Vision of Values and I Care
Date: Monday, Oct. 31
Time: 8 am - 5 pm
Cost: $250.00
GM Points: 1 point

Leadership is more than the title or position you hold, it is the actions you take and the example you set. In this interactive session, we’ll provide a framework to assess your own areas of leadership strength and identify development opportunities. You will also receive the necessary support to return to your hotel and continue to build upon the concepts discussed in the class, including defining your vision, aligning your team to Best Western’s Values for Excellence, and sustaining a culture that lives the vision and values every day.

Includes: Hot breakfast, lunch buffet, beverages, and snacks throughout the day.

Cancellation: $99 per person 2-7 days before class, $250 per person no-show, billed to property's monthly statement.

Developing Your Leadership Strategies
Date: Monday, Oct. 31 and Tuesday, Nov. 1
Time: 8 am - 5 pm daily
Cost: $999.00
GM Points: No Points Offered

Move from being a good manager to a great manager with strategic thinking! Link the business strategies learned in the first week of GM Operations Week to your leadership and organizational capabilities. This intensive 2-day program will increase your effectiveness in setting goals, providing clear direction, listening, observing, monitoring, and giving feedback. Managers will be involved in team assignments, role plays, case studies, and real-life exercises which can be adapted to property use. Focus areas include:

Planning and executing your leadership strategy
Creating a work environment that is optimally motivating
Developing skills needed to lead teams
Learning what leaders do and why they need to be coached
Exploring the principles that make teams work,
Understanding and creating dynamic skills training
Establishing and maintaining industry-leading customer care
Sustaining Best Western's Because We Care way of doing business.

Includes: Hot breakfast, lunch buffet, beverages, and snacks throughout the day.

Cancellation: $250 per person 2-7 days before class, $500 per person no-show, billed to property's monthly statement.*

Questions or need assistance? Please contact the Education & Training Department at BWTrainers@bestwestern.com.

Managing for Excellence: Essential Skills to Manage a High-Performance Team
Date: Tuesday, Nov. 1
Time: 8 am - 5 pm daily
Cost: $250.00
GM Points: 1 point

Whether you’re an experienced manager in need of a skills tune-up or a new manager wanting to develop your skillset – this session is for you! In a highly participative format, we will touch on the critical skills needed to succeed as a manager, including hiring and onboarding new employees, motivating others, managing performance, time management, and delegation. In the hospitality world people are the key to success – whether that success is measured in customer satisfaction or profitability, an energized and high-performing team is the path to achieving it.

Includes: Hot breakfast, lunch buffet, beverages, and snacks throughout the day

Cancellation: $99 per person 2-7 days before class, $250 per person no-show, billed to property's monthly statement.

Event Information

Dates: October 28-30, 2022
Location: Cleveland, Ohio

Venue:
Huntington Convention Center
300 Lakeside Ave E, Cleveland, OH 44113

Hotels: See Hotel Information page for details.

Register Now